Important Legal Notice

CMM Service Matters

As a leading metrology equipment manufacturer, IMS has a responsibility to provide customers with innovative technology and encourage them to maximise the benefits of their purchases driven by total satisfaction. At IMS this means we constantly measure our performance against customer-driven goals.
We believe it is you, the customer that defines satisfaction. By combining your requirements with our in-depth experience and know-how, we have developed a wide range of services, covering software, retrofit and the calibration/certification programmes to meet your needs.
Let us provide the support for your CMM installation. Talk to the specialists on +82 (0) 31 355 1721 or contact your ims agent and you'll find out why...

A UKAS ACCREDITED LABORATORY; YOU CAN BE CONFIDENT OF YOUR CMMs PERFORMANCE
With the ever growing demand, for conformance to standards and the need to maintain traceability records, it is no longer viable or in your interest just to have a certificate which states: "The accuracy achieved by simple laser interferometer or artefact checks," without indicating the standard to which the check conforms.
IMS are a UKAS Accredited Laboratory (LAB No 0827) to the internationally recognised Standard ISO/IEC 17025:2005 providing performance verifications to Acceptance and re-verification tests for coordinate measuring machines (CMM) - ISO10360-2. Also our Best Measurement Capability of 0.5+0.4 per meter is second to none. Follow the link below to view our full schedule of detailed accreditation

If you wish to continue performance verification to you CMMs original specification then IMS can provide performance verifications/calibrations in accordance with the following standards B89, VDI/VDE or CMMA.
"Before engaging independent service on your CMM, understand how they will check-out your machine. Then talk to us and compare the difference?

CMM SUPPORT SERVICES

At IMS we offer a full range of CMM support services including:
  • Breakdown repair service covering the full range of IMS, MONDO, FERRANTI and many other makes and models of CMM
  • Preventative maintenance on all makes, models and types of CMM - Machine reconditioning on all known CMMs
  • Calibration service with certification on all types of CMMs
  • Machine relocation and installation service
  • Exclusive spare part service for Ferranti and IMS machines
  • Software and control retrofits regardless of CMM make, type or model
  • Exchange repair service for Renishaw range of probe systems
  • Part programming
  • Applications engineering
  • Training

SERVICE SUPPORT

IMS IS ONLY A TELEPHONE CALL AWAY
Our Support Group has one objective, to maintain your CMM within an affordable budget i.e. lowering your cost of CMM ownership. Our National Service Centre
When a customer calls for help, they speak directly to a qualified service co-ordinator who, as a minimum, has a many decades of experience at field service level and is able to solve most problems over the telephone saving you, our customer, hundreds of pounds.

CALL THE IMS DIRECT ON: +82 (0) 31 355 1721
Our Support Engineers
A telephone call is immediate. At IMS, customer's uptime is priority, with problem solving over the telephone'. Does this apply to independent service organisations? Their organisations are probably based on service revenues with little motivation for a Visit' service solution.
Our Service Engineers
Sometimes the problem can't be solved over the telephone. IMS has a team of qualified service technicians strategically located throughout the UK briefed to get customers up and running fast and, most important ?keep them running. IMS has machines over 25 years old still performing at their original specifications - or better - due to regular and proper attention from qualified engineers.
Maintenance Contracts
By subscribing to one of many IMS' maintenance contracts, customers can forecast, budget and control the cost of ownership for their CMM allowing advanced scheduled calibrations and servicing routines. Please contact Customer Support for details.

RETROFITTING

BACK TO THE FUTURE
CMMs supplied by other vendors over the past decades still have the potential to work reliably and effectively and will probably do so, well into the future.
However, the driving technology is probably behind the times and unable to capitalise on latest controller, software and probing system enhancements. Providing the existing mechanical structure is sound, IMS can update almost any make, model and size of your existing CMM to the highest industry standards. In fact with IMS' unique error-correction system, accuracy may be improved to a better than original specification. Our latest OnMotion control system and Virtual DMIS software options will expand both the functionality and capability of an existing CMM with the advantage of full, ongoing assistance and support from IMS and its regional based engineers.
Improved functionality and productivity?
Virtual DMIS Software;
Elevating Metrology to a higher level
Rapid Scan; Continuous Motion Control
8 fold increase in data collection Smoothes the probe path
OnMotion Controller Integrated tuning and diagnostic tools
Virtual oscilloscope shows scale signals for easy maintenance Control Viewer shows all signals and status indicators
Motion viewer for fast, reliable servo tune up
SOFTWARE TECHNOLOGY
Making CAD-CMM Inspection a Reality - IMS MEASURES UP
Virtual DMIS?fully links CAD component data with the CMM inspection process and provides real-time, on-line truly seamless software applauded for its innovation and will is the benchmark for functionality and CAD integration. Virtual DMIS is truly Edge of the art of metrology software.
A numerous choice of application specific CMM software modules is also available, Virtual Gear, Virtual Surf, Virtual Cam, Virtual SPC, Virtual Excel, and Virtual Pipe. From our experience, a software upgrade from IMS will utilise the latest practical developments in measuring software.

TRAINING

IMS HAS THE BEST TUTOR IN THE WORLD -EXPERIENCE
An IMS training programme will quickly update an experienced CMM operator in the latest technology or train a new recruit to maximise performance on existing software routines. Partnered with IMS, customers can develop their CMM operators using the industry-based, hands-on experience of our qualified, professional instructors.

APPLICATIONS SUPPORT

A RELIABLE SOURCE IN A CONSTANTLY CHANGING ENVIRONMENT
IMS' highly skilled and qualified applications engineers are trained to support customers through their measuring difficulties simply from a telephone call to one of the regional technical centres.

PART PROGRAMMING

LET IMS DO THE WORK
For first-time buyers and existing customers, we specialise in providing turn-key solutions that include cost-effective engineering involving holding fixtures, part programs and problem solving right through to complete automation of the measuring process. At IMS we offer the depth of experience that has probably overcome almost every type of CMM related problem.